Willie's Rewards Terms and Conditions
1. The Program
The Willie’s Rewards loyalty program (the “Program”) is offered by Willie’s Remedy and allows eligible customers to earn points on qualifying purchases and activities, redeemable for discounts on eligible orders at drinkwillies.com. These Terms govern the Program and are incorporated into our Terms of Service and Privacy Policy.
2. Eligibility
The Program is open to individuals who: (a) are 21 years of age or older; (b) reside in a U.S. state or jurisdiction where purchase of our products and participation in promotional programs of this kind is lawful; and (c) maintain a customer account in good standing. The Program is void where prohibited. Reward availability may vary by shipping destination, and certain rewards may be suppressed or unavailable in certain states.
3. Enrollment
Creating a customer account constitutes enrollment in the Program. Customers with existing accounts as of the Program launch date are automatically enrolled. Enrollment is free. You may opt out of the Program at any time by contacting support at hello@drinkwillies.com, which will forfeit any accrued points balance.
4. Earning Points
Members earn one (1) point per $1.00 of the product subtotal on qualifying purchases, excluding taxes, shipping, discounts applied, gift cards, and refunded amounts. Orders placed on an active subscription (recurring orders and subscription checkouts) earn at a rate of 1.5x the base rate. Additional points may be offered for specific activities, including but not limited to: account enrollment; providing a verified date of birth (birthday points may be delayed approximately thirty (30) days where the date of birth was added within thirty (30) days of the birthday, for fraud prevention); submitting a verified product review (limit 10 maximum); following our social channels (limit one per platform); completing a second purchase; starting a subscription (limit 1 reward per product); and reaching subscription milestones. Bonus activities, their point values, and their limits may change at our discretion. Points earned on purchases post to your account once your order ships. Points for other activities post once the activity is completed. Points may be reversed for cancelled, returned, or refunded orders, or for suspected fraud.
5. Redeeming Points
Points may be redeemed for order discounts at published levels (e.g., 100 points = $5 off an order of $25 or more). Each redemption level carries a minimum order value. One reward may be applied per order. Rewards cannot be combined with promotional or discount codes. Points cannot be redeemed on subscription renewal orders or on add-on items to subscription orders; they may be redeemed on one-time orders and at an initial subscription checkout. Rewards apply to the product subtotal only and have no effect on taxes or shipping. Redemption levels, minimums, and eligibility rules may change prospectively at our discretion.
6. Nature of Points
Points have no cash value, are not property, are non-transferable, may not be sold, bartered, or assigned, and may not be combined across accounts. Points are a promotional courtesy and may be adjusted, suspended, or revoked as provided in these Terms. Accounts are limited to one per person.
7. Points Expiration
Each point expires twelve (12) months after the date it is earned, regardless of account activity. Expired points are removed automatically and are not reinstated. We may (but are not obligated to) send courtesy reminders before expiration.
8. Founding Member Grant
In connection with the Program launch, we may issue a one-time promotional points grant to existing subscribers or account holders, in amounts determined at our discretion. Granted points are subject to these Terms, including expiration under Section 7.
9. Referral Program
Members may refer new customers using their unique referral link. When a referred customer who is a first-time purchaser completes a qualifying order of $75 or more, the referred customer receives $15 off that order and the referring member receives two hundred (200) points after the order ships and clears any return window. Self-referral, referral of existing customers, use of coupon-aggregation sites, and bulk or automated distribution are prohibited and void the reward. Referral rewards may be capped per member per month.
10. Program Changes; Suspension; Termination
We may amend these Terms, change earning or redemption rates, or modify, suspend, or terminate the Program (in whole or in part, including in particular jurisdictions) at any time. Material changes will be communicated by posting updated Terms and/or by email, and apply prospectively. Upon Program termination, we will provide at least 30 days' notice during which unexpired points may be redeemed, after which all points are void.
11. Fraud and Abuse
We may audit accounts and may adjust point balances, withhold rewards, suspend accounts, or remove members from the Program in cases of suspected fraud, abuse, gaming of bonus mechanics (including serial subscription cycling), violation of these Terms, or activity inconsistent with personal, non-commercial use.
12. Privacy; California Notice of Financial Incentive
Program data is handled per our Privacy Policy. Because the Program provides benefits in exchange for personal information (e.g., email address, date of birth, purchase history), it may constitute a “financial incentive” under the California Consumer Privacy Act. California residents: participation is optional; you may join or withdraw at any time as described in Section 3. We estimate the value of the personal information collected to be reasonably related to the value of the benefits provided, based on the expenses related to providing Program benefits, including the value of discounts redeemed, promotional and referral points issued, and the costs of administering the Program.
13. Disputes; General
Any dispute arising out of or relating to the Program or these Terms will be resolved in accordance with the dispute resolution sections of our Terms of Service (willies.com/policies/terms-of-service), which are incorporated into these Terms by reference. These Terms are governed by the laws of the State of Delaware. If any provision is held unenforceable, the remainder continues in effect. Our failure to enforce any provision is not a waiver. Contact: hello@drinkwillies.com.